Frequently Asked Questions
Everything you need to know about our premium grooming products and services.
What is the status of my online order?
Once your order is processed, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your shipment's progress in real-time.
What is your return policy for grooming products?
We offer a 30-day return policy for most unopened and unused products. For hygiene reasons, certain items like opened pomades, beard oils, or razors cannot be returned unless they are defective.
Do you offer international shipping?
Currently, we ship to addresses within Canada and the United States. Shipping rates and delivery times vary based on your location and the selected shipping method at checkout.
Can I use an in-shop gift card for online purchases?
Physical gift cards purchased at our barbershop locations are currently only valid for in-shop services and products. Online digital gift cards must be used for purchases made through our website.
Are your hair and beard products cruelty-free?
We prioritize carrying brands that align with ethical standards. Many of our signature and curated products are cruelty-free and formulated without parabens or sulfates. Please check individual product descriptions for specific ingredient details.
How do I book a service appointment at a local shop?
While our online store handles product sales, you can book a haircut or shave by using the 'Find a Shop' tool on our website and utilizing our remote check-in system or mobile app.